At Gospelmetrics, we are committed to providing excellent service to our advertisers. We understand that situations may arise where a refund is necessary. Please review our updated refund policy below:
Refund Eligibility
• Timeframe: Refund requests are eligible within 90 days of payment confirmation.
• Consideration: Beyond this period, refunds may not be possible, as allocated funds have already been applied toward campaign expenses and service activation.
Refund Procedure
• How to Request: Advertisers must contact our customer support team within the 90-day window, providing proof of payment and a clear reason for the refund request.
• Review Process: Each request will be reviewed carefully to determine eligibility.
Non-Refundable Circumstances
• Material Use: Once any advertising material has been posted or utilized, a refund may not be possible unless otherwise agreed upon.
Material Acceptance Criteria
• Quality Standards: Advertisers are responsible for submitting advertising materials that meet our quality and content guidelines.
• Non-Compliant Materials: If materials do not align with our standards or the relevant niche, Gospelmetrics reserves the right to decline them, and advertisers may need to submit alternative content.
Brand Integrity and Professional Conduct
• Our Commitment: As a licensed and reputable organization, we adhere strictly to our policies. Misrepresentation or false claims against our refund process will not be entertained.
• Expectations: Advertisers must engage in professional communication and adhere to the established refund timeline.
Communication
• Open Dialogue: We encourage open and honest communication between advertisers and our support team for any inquiries regarding payments or services.
Policy Updates
• Discretion: This refund policy is subject to change at the discretion of Gospelmetrics. Any updates or modifications will be communicated in a timely manner.
Thank you for choosing Gospelmetrics for your advertising needs. If you have any questions or require further clarification, please contact our support team.
