At Gospelmetrics, we strive to provide excellent service to our advertisers. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:
Refund Eligibility: Refunds are only applicable within 24 hours of payment confirmation. After this period, refunds may not be possible due to the nature of our services and the activation of advertising campaigns.
Refund Procedure: To request a refund, advertisers must contact our customer support team within the specified timeframe, providing details of the payment confirmation and the reason for the refund request.
Refund Assessment: Our team will assess each refund request on a case-by-case basis. Refunds will only be issued if the request meets our refund eligibility criteria.
Non-Refundable Circumstances: Refunds may not be possible if the advertising campaign has already been activated or if significant resources have been allocated to fulfill the advertising service.
Material Acceptance Criteria: Advertisers are responsible for providing suitable advertising materials that meet our quality and content guidelines. If an advertiser submits materials that do not align with our standards or are not relevant to the advertised niche, GospelMetrics reserves the right to decline the material. In such cases, refunds may not be possible, and advertisers will be required to provide alternative materials that meet our criteria. We prioritize the effectiveness and relevance of advertising content to ensure the best possible outcomes for both advertisers and our platform.
Profession and Brand Integrity: We are committed to maintaining a professional and reputable brand name. While we strive to accommodate refund requests when possible, we also prioritize the integrity of our services and brand reputation.
Communication: We encourage open communication between advertisers and our support team to address any concerns or issues regarding payments and services rendered.
Policy Updates: This refund policy is subject to change at the discretion of GospelMetrics. Any updates or modifications will be communicated to our advertisers in a timely manner.
Thank you for choosing Gospelmetrics for your advertising needs. If you have any questions or require further assistance regarding our refund policy, please don’t hesitate to contact our support team.
